Disabled Access

Birmingham’s Frankfurt Christmas Market is located on Victoria Square and New Street and the whole market can be accessed by wheelchair users, as it is possible to take a route that avoids steps.

Visitors with Assistance Dogs

The Christmas Market can be very busy on Friday and Saturday evenings so you may wish to time your visit for earlier in the day or on alternative evenings.

Travelling to the market

Be aware over the coming weeks there are a number of days of industrial action affecting both West Midlands Metro and Rail Operators across the West Midlands.

For the latest information and travel advice visit tfwm.org.uk

Birmingham city centre will be extremely busy in the run up to Christmas. Please consider leaving the car at home and using public transport, walking or cycling. More info below: https://www.birmingham.gov.uk/info/50028/transport_information

The Birmingham Christmas market is located within the Birmingham Clean Air Zone. To find out if your vehicle would be charged and what action you may need to take please visit the website: https://www.brumbreathes.co.uk/

Parking

There is ample parking in the vicinity of the Christmas Market. Details of city centre car parks can be found here en.parkopedia.co.uk/parking/birmingham/. Please note that the Birmingham City Council car park on Navigation Street does not have a lift and may therefore be unsuitable for some visitors.

Toilets

Accessible toilet facilities for disabled people are available on site in the area adjacent to the stage on Victoria Square.

Wheelchair and Scooter Loan

The Shopmobility Centre, located in Bullring, provides hire loan of electric powered scooters, as well as electric and manual wheelchairs. For more information visit bullring.co.uk/shop/shopmobility or phone 0121 632 1526

Keeping you safe at the market

We’re working closely with West Midlands Police and Counter Terrorism Policing West Midlands to keep our visitors, stallholders and market staff safe.

When visiting the market, you might see police officers and security staff on-site – don’t be alarmed, they’re there to keep an eye out to make sure everyone is able to enjoy themselves safely.

Project Servator deployments also take place in and around our market area. They can happen anywhere, at any time, and it’s likely that the officers involved will speak to you about what they are doing. They may also ask for your help to be their extra eyes and ears while you’re out and about, so please feel free to chat to them. These deployments are made up of a range of police resources. Some are highly visible, such as uniformed police officers, dogs or drones. Others are less visible, such as plain clothes officers or CCTV operators.

If you see or hear something that doesn’t feel right, report it to security staff or police straight away, don’t wait for someone else to do it. You’ll never be wasting our time as your safety is our priority. In an emergency, call 999.

Trust your instincts and let’s keep each other safe this Christmas.